POLICIES AND PROCEDURES

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 Please note that a $20 non-refundable deposit fee is required to secure your appointment.  This amount will be deducted at checkout towards the total amount of the service.  

All services are subject to HST.

If you have any questions prior to booking, please contact us at info@subtleglowlashlounge.com.  You must be 18 years of age or older to book any service and or services (under 18 requires parental consent and only pertains to eyelash extensions, lash lift or brow lamination).    A consultation and waiver of liability form must be filled out and sent back to us prior to your arrival (click on the link below).  If you are unsure about how to fill out the required forms online, please inform us and we can have you come in 10 minutes early prior to your appointment to manually fill out the forms and get settled.

Appointments may be cancelled or rescheduled with a minimum of 24 hours notice.  Please notify us via phone or e-mail if anything arises to prevent forfeiting your deposit.  No shows will automatically forfeit the non-refundable deposit and will require a new deposit for any future booking.

We understand that unforeseen events can happen so if you will be 15 minutes late to your appointment, this will cut into your appointment time and may result in your appointment being cancelled at the technician's discretion.  If you arrive more than 15 minutes late past your appointment time, you will need to reschedule your appointment.  Your deposit will be transferred to your future appointment.  If the situation recurs, you will be banned from booking any appointments in the future.

Your satisfaction is important to us.  If you have any concerns regarding the service you received, please notify us within 72 hours from your date of service and we will make every reasonable attempt to make it right.  Unfortunately, we do not offer refunds for services already completed.

We require clients with existing lash extensions previously done by another technician/salon/spa to FIRST book a consultation before booking a fill appointment.  An assessment must be done to ensure we can work over your existing set.  If we cannot work on the current state of your extensions, we recommend a removal and a full set be booked to ensure adequate time will be allotted to your service.